What happens if my Republic Services carts are damaged?
If your Republic Services carts are damaged from normal wear and tear, please contact customer service at 618-656-6883 and we will repair or replace it promptly, free of charge. Cart damage due to negligence from a resident could result in costs toward a replacement cart.
What if I have a medical condition that prevents me from getting carts to and from the curb?
Residents with a medical condition that prevents them from transporting carts to and from the curb may contact customer service to receive assistance at 618-656-6883. Customer service will instruct the resident on how to proceed.
Can I continue to use my personal trash containers for trash collection?
No. All trash material must be placed in a Republic Services cart. Personal containers can be used for yard waste
In the event of a missed collection, what do I do?
Residents can contact Republic Services via our mobile app or call customer service at 618-656-6883 to report a missed collection. Missed collections will be recovered no later than next business day.
How do I dispose of my personal container?
Republic Services will dispose of your personal containers on the following dates: March 18 & 19 and March 25 & 26. Personal containers must be free of trash and must be clearly marked ‘Remove’. Any personal cart disposal needed after this timeframe will count as a bulk pick up and must be scheduled by calling customer service at 618-656-6883. Watch for this advertisement on the City’s website and in your local newspaper.
Is my billing changing?
Basic services of recycling, trash, yard waste and bulk collection will continue to be invoiced by the City of Highland.
What do I do if my weekly trash doesn't fit into the 95-gallon trash cart?
Residents generating more waste than what fits into the 95-gallon trash cart will need to lease an additional trash cart from Republic Services. The cost is $5/month/cart and $15 delivery fee. Residents will be invoiced by City of Highland for this service.
Is there a senior citizen's discount avaiable?
Yes. There is a 10% discount for seniors aged 65 or older. Residents who qualify for this discount may contact the City by the 5th of the month.
